24-hour doctor service in Cornwall is 'failing' according to report
Major problems with Cornwall's out-of-hours GP provision must be rectified if the service is to "remain safe", an independent report has warned.
Its author, Dr David Colin-Thomè, was called in by the NHS Cornwall and Isles of Scilly, which commissions the service from private company Serco, after concerns were raised by the Care Quality Commission this summer.
After a series of surprise visits, the commission ruled that the firm was failing to meet four essential targets and said it was "possible" that its performance may have been "overstated" because managers routinely altered negative data.
Dr Colin-Thomè's report was published yesterday, ahead of being presented to next Tuesday's meeting of the health service board. He said he had found no evidence "that the current out-of-hours service is or has been systematically clinically unsafe".
Free DT333 System Phone with all New NCP Panasonic Business...View details
Make Sure Your Business In Cornwall Chooses The Correct Business Telephone System At The Most Competitive Price.
Approved Panasonic Telecommunications Installer.
Terms: Terms: Please Quote This Genuine Offer When Booking An Appointment With Your Telecommunication Engineer. We Also Offer A Demonstration Of The Proposed System Please Ask For This Free Service
Contact: 01726 213808
Valid until: Monday, March 31 2014
But he warned: "However an important caveat – until significant problems are all rectified, I cannot say with certainty that the service will remain safe.
"The main and continuing problem, despite improvement, is the insufficient numbers of general medical practitioners to man the service."
Steve Moore, chief executive of NHS Cornwall and Isles of Scilly, said he was "disappointed" that data used to measure performance was "inaccurate" although the numbers were "small".
He added: "I am clear that Serco did not gain from these actions and they have issued a full apology to us."