BT phone nightmare in Trevone may be over.
PEOPLE living in Trevone are praying their BT nightmare may finally be over after weeks of disruption to their telephone lines.
BT once proclaimed "It's good to talk," but residents and businesses in the village have been unable to do that after their phones were cut off, some weeks ago.
Internet connections have also gone down and a local hotel was unable to process debit and credit card transactions for a time.
The company is installing fibre optic cables in the area to make way for superfast broadband, but it has caused problems with residential phones since early December. People have been forced to use their mobile phones, but reception in the coastal village is poor.
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Businesses say they have also lost income and are now seeking compensation.
The Cornish Guardian contacted BT after Trevone residents asked it to help, and this week normal service was resumed.
Jo Olivey, who runs a holiday letting agency, said she and others had experienced problems for more than a month, unsolved despite repeated calls to BT.
"I first experienced problems around December 18 and the phones didn't come back on until December 28," she said. "They went off again a few days later before coming back on, and then they'd go off again.
"I've been forced to try to run my business via a mobile phone which is extremely awkward, not least because reception isn't good in Trevone.
"I and other people have contacted BT on numerous occasions, but we don't get anywhere."
Mrs Olivey said elderly and disabled people had been particularly affected.
"One elderly resident who couldn't get in touch with a nursing home because she didn't have a mobile got so stressed she had to seek help from her GP," she said.
Lee Mills, whose family owns the Well Parc Hotel, said: "It's been a nightmare.
"Our internet has gone down, we were unable to process credit and debit cards for our guests and we lost quite a lot of money. We've now put in a compensation claim to BT."
Her home phone was also off for most of December.
A spokesman for BT said: " There does appear to have been some accidental damage to an underground cable before Christmas which affected some customers.
"There were complications with the repair, but all customers should now have had a normal working service for at least a week."
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