Complaints about South West Water are down by 25 per cent
COMPLAINTS about South West Water have fallen by up to 25 per cent, said consumer watchdogs.
South West Water and The Consumer Council for Water both said written complaints, including emails, faxes and letters, in 2011/12 were 25 per cent lower than in 2010/11 and less than half the number received in 2007/08.
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Complaints about South West Water are down by 25 per cent
And telephone complaints had reduced by 14 per cent in the same period, 2010/2011.
South West Water said they were "pleased" as the number of complaints from customers about the company has fallen for the fourth year running.
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The report, issued yesterday by the Consumer Council for Water, said 95 per cent of customers' complaints were resolved first time – making South West Water one of the best-performing water and sewerage companies in the country.
Customer Relations Director Monica Read said: "This is great news for South West Water – and, of course, our customers.
"We have been putting a lot of effort into tackling issues that can lead to complaints and working hard to resolve the complaints we do receive quickly.
"We are particularly pleased that the Consumer Council for Water has acknowledged that we are building on previous years' improvements and our continuing determination to drive complaint numbers down.
"This represents a lot of hard work by our staff, all of whom are committed to providing first-class service and excellent value for money to our customers."
The company says it has invested in new technology to ensure the effective management and speedy resolution of customer enquiries, as well as improving online account service.
Customers also had real-time information about the status of leaks and maintenance work in their area at www.southwestwater.co.uk/waterlive.
The publication of the Consumer Council for Water's report, Written Complaint Handling in the Water Industry, wraps up a good year for South West Water. Highlights include:
All-time high tap water quality
No water restrictions for the sixteenth consecutive summer
Industry-leading leakage record – target met for thirteenth consecutive year
Industry awards for BeachLive (www.beachlive.co.uk) and Upstream Thinking
Record number of bathing waters (95.1%) hitting the EU's highest standards
Comments
by Plymouthking
Saturday, September 29 2012, 1:34PM
“thank you 'b_mused' I shall take that as a compliment; as you put no alternative thoery or model forward...I take it you haven't closely examined the bottom of your water 'credit' bill?
as for Jannercides comment; no I'm not Mr Bamping; although I do know him well, he came to me for advice some time ago and seems like he's taken it, interesting chap and I'm sure his appeal will be successfull...paving the way for you all to follow...as if he wins it could be the straw that broke the camels back, for enforcement of council tax - therefore making it clearly 'consential' which of course it already is...
Also I believe Mr Bamping's CT bill was more like £3,500 (3 years) and considering Bancrupcy renders all your bills in your legal fiction / reflections title (name) 'null & void' I'm sure that its working out quite well for him.
So if the council fail to pick up your bins for the next few months...are you going to complain?
Because you have no right to; because there is NO contact and therefore Plymouth City Coucil aren't liable for 'anything' in reality...but you still have to pay...or you'll end up like Mr B. and not owe them - or anyone else any money?
The choice (by consent) is yours...”
by b_mused
Thursday, September 27 2012, 10:20PM
“Plymouthking's understanding of the water industry is quite remarkable.”
by Jannercide
Wednesday, September 26 2012, 7:49PM
“@Plymouthking you're not that muppet who just got bankrupted for not paying his £2,000 Council Tax bill are you? you the one where you state they have no contract with you and you dont have to pay. How's that working out for you Mr Bamping?”
by TheMercenary
Wednesday, September 26 2012, 4:50PM
“The number of complaints are down simply because people are fed up complaining. They've got us over a barrel and can do as they please. No amount of complaining will change anything.”
by TheMercenary
Wednesday, September 26 2012, 4:49PM
“The number of complaints are down simply because people are fed up complaining. They've got us over a barrel and can do as they please. No amount of complaining will change anything.”
by TheMercenary
Wednesday, September 26 2012, 4:48PM
“The number of complaints are down simply because people are fed up complaining. They've got us over a barrel and can do as they please. No amount of complaining will change anything.”
by TheMercenary
Wednesday, September 26 2012, 4:37PM
“The number of complaints are down simply because people are fed up complaining. They've got us over a barrel and can do as they please. No amount of complaining will change anything.”
by TheMercenary
Wednesday, September 26 2012, 4:37PM
“The number of complaints are down simply because people are fed up complaining. They've got us over a barrel and can do as they please. No amount of complaining will change anything.”
by Plymouthking
Wednesday, September 26 2012, 4:19PM
“So how long have the sewers been there to take away our waste and what are the yearly operational costs of it...?
The water companies in this country (although most are foreign owned) made a post-tax profit of over £2Billion last year...with over £1.5Billion going back to shareholders...
So...purely for profit then...and a direct result of Maggie's sell off national resources years...
M-Dalston I'm happy to provide you with proof if you like; you don't believe it...this is why you fail...and also why you pay!”
by Plymouthking
Wednesday, September 26 2012, 4:15PM
“So how long have the sewers been there to take away our waste and what are the yearly operational costs of it...?
The water companies in this country (although most are foreign owned) made a post-tax profit of over £2Billion last year...with over £1.5Billion going back to shareholders...
So...purely for profit then...and a direct result of Maggie's sell off national resources years...
M-Dalston I'm happy to provide you with proof if you like; you don't believe it...this is why you fail...and also why you pay!”