Complaints as sewage left flowing for a week in Hayle
AN ELDERLY Hayle resident has hit out at South West Water after a drain was left overflowing with sewage for more than a week.
Heavy rain saw the drain on Station Hill raised twice, with sewage overflowing down the road causing a major blockage.
Del Stevens, 78, a resident on the street, said she was shocked it took a week for South West Water (SWW) to come and clear the drain.
"It was disgusting. There was paper all around the drain and brown liquid was running down the road. It's a health hazard; it was beginning to smell. [South West Water] just told me we have lots of drains that are blocked. We pay the highest water rates in the country and they didn't bother to send anyone out for a week," said Mrs Stevens.
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"When you think of young children walking near it and mothers pushing prams by, it's not good. God help us if there is another heavy downpour as more of it will be spilling out."
SWW apologised to customers who were affected but said the bout of bad weather left them inundated with calls regarding sewer flooding.
In the past week more than 200 reports were made in south Cornwall alone.
A spokesman for SWW said: "Heavy and prolonged rain has led to surface water overwhelming some parts of the combined sewerage network. Our staff have been working around the clock in recent weeks to respond to reports of sewer flooding from our network as quickly as possible, particularly where it is affecting customers' homes.
"We first received a report of sewer flooding from a manhole cover in Station Hill on January 5. The job was prioritised on January 9 after we received a report the manhole cover had lifted making it a danger to motorists. Staff located and cleared a blockage caused by paper rags and thoroughly cleaned the area. We do appreciate how unpleasant sewer flooding is for affected customers and apologise for any distress caused."
SWW is appealing for customers to be careful not to discard items which might cause blockages, flooding and pollution.