Hayle Millpond View Care Home owners ' let us down'
THE DAUGHTER of a resident from the recently closed Millpond View Care Home in Hayle has spoken of her disbelief at the way the owners managed the situation.
Jane Carter, whose 79-year-old mother Beth was a resident at the home, raised concerns about the home's management, after she found out "by chance" that it was to close.
Miss Carter, from Penzance, was left disappointed and angry after the owners failed to contact her with the news. Instead she was told by a member of staff on a weekend visit to her mother.
"I was shocked, at the time it really came out of the blue. We feel very badly let down by the owners, but we have been well supported by the staff," said Miss Carter.
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Millpond View Care Home closed on August 7, after the owners said late payments from Cornwall Council and the high cost of nursing had left them with no alternative.
The owners claimed that residents and their families were told about the news on Wednesday, July 24, but later acknowledged in a letter sent out to families that it wasn't until two days later that a meeting was held to inform all parties. Miss Carter said she had to approach the owner herself to find out what would happen to her mother.
Following the discussion, Miss Carter felt "unsettled" that there had not been much concern shown about the disruption the move would cause for residents.
Speaking about her mother's initial reaction to the news, she said: "She took it quite calmly but I don't think she was aware how difficult it would be."
Miss Carter said her mother was distressed, with less than two weeks' notice, to leave the place she called home for more than a year.
"My mum was very happy there. She got on well with the staff; I had no problems with the care. She was happier there being looked after and with company than she had been for a while," said Miss Carter.
"It was a very nice, warm, friendly community; people were very supportive of each other."
After being assessed by social workers, Mrs Carter, who is physically and mentally frail, was moved to Benoni Nursing Home in St Just.
Living in Penzance, Miss Carter said the remote location of the new residence was not ideal, but it was the only suitable place that could provide the right type of nursing care to meet her mother's needs.
Since the move, Miss Carter has been concerned for her mother's welfare, after the upheaval left her suffering from depression.
She said: "I think she is settling in there, but it's going to take a long time. It's such a big change."
Farook Thauoos, owner of Millpond View Care Home, said they worked hard to ensure that families were aware of the situation in a timely manner. He added: "On July 25 our secretary rang everyone to come for a meeting because we did not have time to do it in writing. If this lady didn't get the information we are sorry.
"We have done everything correctly, honestly and sincerely, worrying about the clients more than anyone else."