Hospital receives a healthy report
WEST Cornwall Hospital has been given a clean bill of health after meeting all the standards reviewed during a recent unannounced inspection by the Care Quality Commission (CQC).
The hospital was visited last November when inspectors assessed a range of standards relating to patient care.
Speciality director for the Penzance hospital, Dr Neil Davidson, said: "We are delighted to have received such a positive report from the CQC.
"The staff at West Cornwall Hospital take great pride in providing caring and compassionate services and the assessment is testament to their efforts, as are the high levels of satisfaction we see in the Friends and Family Test feedback and the 5-star rating on the NHS Choices website."
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During their visit CQC inspectors spoke to patients and staff across the hospital, including many of the areas that have recently benefited from investment including medical wards, theatres, day surgery, the renal unit and the Urgent Care Centre, and there were positive comments for the "enthusiastic and knowledgeable staff".
When looking specifically at medicine management, inspectors were impressed by the electronic prescribing system used at the hospital which is saving staff time and improving safety by reducing the risk of error.
Patients too were complimentary about their care with one patient saying: "The consultants are friendly but professional and put you at your ease. I felt very much included in the whole process."
The report's summary said: "Patients were protected by the hospital's management of medicines, its robust recruitment procedures and the tools and methodology used to monitor practices and outcomes for patients."
These reports will be the last of the old-style CQC inspections and RCHT will be among the first to undergo new-style assessment on January 21 and 22.
A much larger team of inspectors will speak to patients, staff, stakeholders and hold public meetings about services in Truro and Penzance.
Following the inspection the trust will receive a rating of 'Outstanding', 'Good', 'Requiring Improvement', or 'Inadequate'.
Dr Davidson added: "The unannounced visit in November should stand us in good stead for the forthcoming inspection. Patients' and carers' views will obviously play a big part and we'd certainly encourage them to go along to the listening events and share their feedback on care at West Cornwall Hospital."
The full report on the inspection at West Cornwall Hospital can be found on the Care Quality Commission's website, www.cqc.org.uk