Mobile service slammed in Lostwithiel and Fowey
A LOSTWITHIEL business owner has urged people to stand up and speak out after mobile company O2 left customers in the area without any service for two and a half weeks.
Joy Bassett, of AP Bassett Solicitors, said she had no service from June 18 to July 5 after problems with the area's O2 mast, losing not only her ability to make calls but online banking access.
Mrs Bassett said: "It was a major inconvenience for me. I was locked out by my bank because I couldn't receive the one-time password they send by text in order to complete a transaction.
"That led to a whole catalogue of events that left me without access to my online banking for more than two weeks, until I was eventually able to visit the branch in St Austell to show my ID documents."
Mrs Bassett took to social networking site Twitter to record the situation under the hashtag #noserviceO2.
"O2 eventually contacted me and I finally got an answer as to what the real problem was – there only being one mast," she said.
"I suggested they were not providing the service they were contracted to provide."
O2 argued it couldn't guarantee total coverage and then tried to tell her that her contact address was in Bodmin rather than Lostwithiel.
"I reminded them we were talking about a 'mobile' service and the service they provide has to be deemed reasonable. The service in this area over the past 12 months has certainly been less than that."
A O2 spokeswoman said: "Our site close to Lostwithiel is fully operational and there have been no recent issues with its performance. There are times when service is intermittent due to circumstances beyond our control and we apologise for any inconvenience."
The company offered to extend Mrs Bassett's 'right to cancel' as she was just a month into the contract and she is awaiting its proposal.
In the meantime, she plans to arrange a meeting with other O2 users to see if they can unite and put forward their own proposal.
"O2 might like to consider a 'one-mast' tariff for the people in our area, for example," she said.
"The banking industry is boasting about mobile banking being the future, which is rather worrying for us down here if the banks are going to be relying on the likes of O2. In Lostwithiel we have two banks that are only opened for ten hours a week between them.
"People need to stick together, stand up and speak out against these big companies. Don't let them get away with poor service."