Surprise visitors find hospitals in good health
CORNWALL'S hospitals have been given a clean bill of health by an independent watchdog.
The Royal Cornwall Hospital (RCH) at Truro, along with West Cornwall Hospital in Penzance, were subject to a surprise inspection by the Care Quality Commission (CQC).
In a report just published, the trust was judged to be meeting all standards with patients highly complimentary about services.
The findings represent a substantial improvement on the last inspection less than year ago which ordered an increase in staffing levels after it was found two nurses were looking after 25 patients on a ward at RCH.
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Lezli Boswell, chief executive of the Royal Cornwall Hospitals Trust (RCHT), which runs both hospitals, welcomed the CQC's latest report as evidence of hard work paying off.
"The reports from the Care Quality Commission are a strong endorsement of high standards of care at our hospitals," she said.
"It shows we are fully compliant with all of the standards reviewed by the inspection team and recognises the hard work of staff and the continuing progress being made.
"The standards themselves are the minimum level we want to achieve at RCHT and we are firmly committed to continuing to meet and exceed them."
Mrs Boswell said she was delighted with all the positive comments in the report.
"Unannounced visits from the Care Quality Commission are an opportunity to get a valuable snapshot of the quality of care at our hospitals and importantly patients' own views on their treatment and care," she said.
"The overwhelmingly positive comments from patients reflect their confidence in our staff, the satisfaction with the care they are receiving and the attention to personal needs they can expect."
The CQC team visited the hospital in Truro on November 20 and then West Cornwall Hospital nine days later.
The inspectors analysed core standards of respecting and involving people in their care, the care and welfare of people, safeguarding people from abuse, cleanliness and infection control, staffing, supporting workers, monitoring service quality and record keeping.
In the report the inspectors said: "People told us they had been looked after well and had confidence in the service. We observed staff interacting with patients and saw them being kind, helpful and polite. On all the wards we heard staff talking with patients in a respectful and caring way."
One patient at the Truro site was quoted as saying: "Everyone is very kind and caring and I can have a cup of tea at any time, day or night, nothing is too much trouble."