Newquay Airport: Passenger panic

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Thursday, November 27, 2008
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This is Cornwall

Passengers are desperately making alternative transport arrangements this morning after news that flights from Newquay Airport are being cancelled for most of December.

The decision to suspend flights for almost three weeks was taken last night by bosses as Cornwall County Council.

The RAF will not provide air traffic support after the airfield is handed over to the local authority on December 1.

Newquay Airport website has advised "Newquay Cornwall Airport airfield will be closed between Monday 1 and Friday 19 December 2008. Cornwall County Council apologise for the inconvenience this will cause."

It goes on to say that "every attempt will be made by the operating airline to contact passengers affected by the airfield closure."

Kay Lockett, from Bodmin, is one of the hundreds of passengers affected.

She said: “I had a sleepless night worrying whether I would get to go on my trip that I have been so excited about.

“I contacted the holiday company first thing this morning and staff are in the process of arranging alternative transport. I think we might have to get a shuttle to Plymouth.

“This has just added a whole new layer of inconvenience to my trip that I could really do without.”

Helen Penry lives in Singapore and was due to fly from Newquay to the Isles of Scilly on December 17.

“Luckily I have a friend who lives in Newquay so she was able to let me know this has happened. I could have been in a situation where I arrived in England the day before my flight and would have had no way of getting to my friend’s wedding.

“I think this has been handled really badly and made me question whether I can rely on the airport in future.”

While Newquay Airport website tried to assure passengers "we are currently implementing contingency plans with our airline partners and all affected flights", Jeff Marston, chief executive of the Isles of Scilly Steamship Company, which operates Skybus, said the closure was "extremely disappointing".

He added: "Customers who have already made bookings with Skybus will be contacted by the airline in due course."

Andrew Mitchell, CCC's economy portfolio holder with responsibility for the airport, said: "I'm hugely disappointed. We have not heard the reasons why the RAF can't stay, but there is obviously some huge issue over staying.

"I can only apologise to the thousands of passengers who are now going to have to rearrange their travel arrangements while the airport is closed down and the chaos that is going to cause. I know this is massively inconvenient for them.

"There is now a huge task ahead of us discussing how to sort things out with our customers, the airlines. I've absolutely no idea how much we might have to pay in penalties to our customers."

The control tower should have been finished by last week and all this week the CAA should have been in making sure that the controllers were fully familiarised with the air space and local geography.

"At the end of the week, the controllers would go through a final test to make sure everything was up to scratch.

"We realised last week that contractors working on the tower were behind schedule and that things would not be ready in time for the CAA. We would not get a licence until the CAA is totally satisfied that the controllers are fully trained up on the equipment and know what they are doing.

"Everyone involved has worked fantastically hard on this project and it's a real shame we've fallen at this last hurdle."

Chris Cain, Newquay Airport's project director, said: "Certainly all flights up to November 30 are not affected.

"If the council has to pay any extra costs over the delay, they will not be passed on to the council taxpayer."

Tim Jones, chairman of Devon and Cornwall Business Council, said the council had "set its margins too tightly".

"This would never have happened in the construction industry," he said. "On huge projects like this, you set up your contingency provision and then times it by four to allow for delays.

"If this had happened at any other time of year, the impact on tourism would have been considerable.

"Luckily it's quiet at this time of year, but if it drags on any longer into the Christmas period then it could get difficult for those wanting to come to Cornwall for Christmas and New Year."

He added that it was "a PR disaster for the county".

It is the first time in the UK that an airport has switched live from a military airport to a civilian one.

A dedicated telephone hotline has been set up to assist passengers who are affected by the temporary closure of the airfield: 01872 322002

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68 Comments

  • Profile image for This is Cornwall

    by CarbonBoot, The Duchy Of Cornwall

    Monday, December 01 2008, 12:14PM

    “Aaaahh...

    Peaceful and cleaner skies.

    Listen to the birds.

    Love it while it lasts.

    May it last longer too.

    Congratulations, Andrew Mitchell, on your very first 'green' and 'sustainable' action/inaction. What next?

    Best cut everyone's current and future losses, shut it down completely and replace all that 9,000 feet of newly laid asphalt with carbon offsetting trees and a little runway for the Scilly Isles service and two helicopter pads for the Air Ambulance and Coastguard choppers.

    Now , that's coming closer to a more truly SUSTAINABLE operation.”

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    by Gabriella, PZ

    Monday, December 01 2008, 11:42AM

    “This highlights all that is wrong with having a local councillor with no specific professional background running a project which requires one. Why has this not been subcontracted to a team with experience in the field? Instead we have someone who hasn¿t got a clue about what has gone wrong, an airport which has now been shut and the credential of Cornwall as a business place in tatters. An airport is not a flimsy welfare venture but a competitive business: start running it as such.”

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    by jack lemon, Cornwall

    Sunday, November 30 2008, 9:25PM

    “Andrew Mitchell, CCC's economy portfolio holder with responsibility for the airport, said: "I'm hugely disappointed. We have not heard the reasons why the RAF can't stay, but there is obviously some huge issue over staying.

    Ummm.. were you not aware that you signed a contract saying you were taking over the airport on December 1st?

    Nice thought about the helpline number.. Just a shame you now expect the public to pay to contact you.. Freephone number maybe? Don't be silly, CCC don't do anything for free.”

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    by Lorraine, Mullion

    Saturday, November 29 2008, 8:50PM

    “Does anyone know if CCC are providing coaches free of charge to transport Ryan airline passengers to Bristol? I am supposed to fly out this thursday but how now idea how I get to Bristol??”

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    by John Bussey, Newquay

    Saturday, November 29 2008, 8:27PM

    “Why is anyone surprised at this latest example of gross mismanagement? Newquay airport has been seen as the Mickey Mouse of UK provincial airports ever since it's control was taken over by CCC. As a regular user with a lifetime association with air travel I have made frequent representations re grossly inefficient check in staff, poor security and laughable taxi facilities, but to no avail and usually without any response.
    All this and the £5 fee for undergoing the pitiful service when departing. If it were not such a serious issue it would be laughable, I could write a book on the subject.”

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    by rose herman, falmouth

    Saturday, November 29 2008, 7:46PM

    “I honestly don't see how we can expect the rest of the country , and the world for that matter, to take us seriously as an up and coming region which purports to have all modern,amenities when there are a troup of Monkeys running the show from County Hall in Truro who will risk closing one of our major connections with the rest of the world due to their own in-competence. The next thing they wil be putting up Barricades on the A 30 , saying no Entry into Cornwall due to ma shortage of Pasties . What idiots , who employs them , WE DO.”

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    by Chris, St Austell

    Saturday, November 29 2008, 3:52PM

    “As a regular flier from Newquay I now have one holiday and one business trip in December wrecked for me by CCC! Looks like a choice of an expensive seat on the crop duster or a 6 hour drive each way.

    Ryan Air must be thanking the Cornish Piskies at CCC to be given such a wind fall during low season, enabling them to reduce their running costs and even claim compensation.

    Thanks CCC I WILL REMEMBER at the time of the next elections.”

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    by james, clacton on sea

    Saturday, November 29 2008, 3:39PM

    “i am not cornish but my family moved to cornwall many years ago. in my eyes cornwall is the jewel in englands crown, beautiful, mysterious, and home! my sister in law is currently on holiday and as yet does not know about this , her return journey is dec the 6th . like many she will be dismaid to find that her and son will have to find alternate arrangements!!again!! as the flight to stanstead was cancelled because ryanair knew before hand what was about to happen . fortunatly we (her family ) will make sure she does not have to worry about finding alternate ways to get back to bugle. i love cornwall with a passion like many that have found it and made it their home, and to be away and watch with absolute horror the way the council handles a project that could and should benifit all walks of life in cornwall , is at the very minimum an act of betrayal, in another time the very least sentence the council should get is hanging!! i have every simpathy for anyone affected by this, but not the council. i wonder just how much they have recieved from the 5 pound (use the airport tax) and car park fee's . money should not be a factor in any delay of building work , just mismanaged use of it . i would say more but would find myself much angrier than i am already and would swear to much. to everybody who loves cornwall please do not let this injustise on cornwall go unpunished .”

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    by Fudge, Truro

    Saturday, November 29 2008, 2:56PM

    “This is what happens when you let the public sector run things. The private sector would never have screwed it up because they wouldn't have wanted to lose three weeks' profits. It makes no difference to CCC.”

  • Profile image for This is Cornwall

    by Brian Collins, Essex

    Saturday, November 29 2008, 7:48AM

    “Typical public sector, errors happen but if I demonstrated such incompetence I would lose my job (although I would have the honour to resign first).
    Anyone got any views on legal liability for extra costs, emotional upset caused by the council on grounds of negligence, I woudl have thought that a duty of care as owed, it was breeched and that caused a loss to people, airlines, etc under law of tort?”

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