Poor signage at crematorium causes stress for bereaved visitors
A CREMATORIUM manager says poor signage is causing more stress for bereaved drivers who are getting lost and arriving late to services.
Darren Collick says that recent roadworks have made it confusing for people to find Treswithian Crematorium from local roads.
Mr Collick has also been fighting to get a sign for the crematorium installed on the A30 since it opened in December 2010.
“We had a family today which came from London, they ended up in Hayle,” said Mr Collick.
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“This happens at least once a day. It is a regular occurrence.
“Several people have turned up part-way through the service, which upsets everybody.”
In March, roadworks started on the roundabout at the top of the A30 West slip road and a sign directing people to the crematorium was removed.
There is also no sign for the crematorium on the A30 West slip road.
“We all feel there should be a sign on the A30,” said Mr Collick.
“All the local funeral directors get people moaning to them about it.
“People tell us our signage is rubbish.”
The crematorium manager said he has yet to get a satisfactory answer about who is responsible for putting up a new signs.
“The council say it is Highways Agency, and Highways say it is the council – we seem to be going round in circles.”
Penmount Crematorium, in Truro, and Glynn Valley Crematorium, in Bodmin, both have signs from the A30 directing visitors.
Mr Collick said: “The other two crematoriums have signage on the A30, why not us?”
“People will be very distressed and distraught if they miss that turnoff.
“It is an absolute nightmare.”
He added that it could be a safety issue, as stressed drivers get lost and may not be watching the road properly.
A spokesman for the Highways Agency (HA) said a decision about installing A30 signage was postponed while “further investigations” were made by HA and Cornwall Council.
He added: “We recognise the need to progress the issue to a conclusion now so we will be setting up a meeting with Cornwall Council and the crematorium in the next few weeks.”