Poor signage for crematorium causing more stress for bereaved visitors.
A CREMATORIUM manager says poor signage is adding to the stress of bereavement by causing drivers to get lost and arrive late for funerals.
Darren Collick said roadworks had made it confusing for people coming to Treswithian Crematorium to find it from local roads.
He has also been fighting to get a sign installed on the A30 since the crematorium opened in December 2010.
"We had a family today who came from London. They ended up in Hayle," said Mr Collick.
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"This happens at least once a day. It's a regular occurrence.
"Several people have turned up partway through the service, which upsets everybody."
In March, roadworks started on the roundabout at the top of the Camborne West junction slip road and a sign directing people to the crematorium was removed. There is also no sign indicating the crematorium on the A30 or on the slip roads in either direction.
"We all feel there should be a sign on the A30," said Mr Collick. "All the local funeral directors get people moaning to them about it.
"People tell us our signage is rubbish."
The crematorium manager said he had yet to receive a satisfactory answer to his questions seeking to find out who is responsible for putting up new signs. "The council say it's the Highways Agency, and they say it's the council; we seem to be going round in circles," said Mr Collick.
Penmount Crematorium in Truro and Glynn Valley Crematorium in Bodmin both had signs from the A30, said Mr Collick: "Why not us?
"People will be very distressed and distraught if they miss that turnoff. It's an absolute nightmare."
He added that the situation could also cause safety problems, as stressed drivers who found themselves lost might not be paying proper attention to the road.
A spokesman for the Highways Agency said a decision about installing A30 signage had been postponed while "further investigations" were being made by the agency itself and Cornwall Council, and added: "We recognise the need to progress the issue to a conclusion now so we will be setting up a meeting with Cornwall Council and the crematorium in the next few weeks."
Mr Collick said he had since been shown a draft copy of the design for a sign to be installed on the roundabout, but still did not know when it would be installed.