Truro man "astonished" after HSBC bank closed his accounts without explanation
A Truro man is “bewildered and angry” after his bank inexplicably closed his accounts.
Development worker David Roberts was left “astonished” after HSBC told him it intended to close all of his accounts without any reason given.
Mr Roberts, 54, has been with the bank for 35 years, having set up his first account with HSBC’s predecessor, the Midland bank.
He said: “I’m bewildered and angry. It’s quite astonishing and deeply stressful.
Free DT333 System Phone with all New NCP Panasonic Business...View details
Make Sure Your Business In Cornwall Chooses The Correct Business Telephone System At The Most Competitive Price.
Approved Panasonic Telecommunications Installer.
Terms: Terms: Please Quote This Genuine Offer When Booking An Appointment With Your Telecommunication Engineer. We Also Offer A Demonstration Of The Proposed System. Please Ask For This Free Service
Contact: 01726 213808
Valid until: Monday, March 31 2014
“The letter states that they intend to close all of the accounts I hold with them. They give not the slightest explanation for why they consider this action to be necessary.
“Neither do they give me the option of keeping the accounts open, or even politely inviting me to appeal the decision. Yet my accounts are in a healthy state.”
Mr Roberts said staff at the Truro branch had always been helpful.
He said: “My gripe is with the head office of HSBC who think they can just show me the door after 35 years of being a customer.”
Mr Roberts said he had learned that any bank could close an account with no explanation given, leaving the customer in a difficult situation.
He said: “One of the difficulties for me is if I don’t know why they are closing my account then how do I choose a new bank.”
Mr Roberts carries out language development work in Africa which meant his account would be untouched for long periods and then be in use every day.
He said he had “absolutely no idea” if that had prompted the bank’s action.
“I want to prove my innnocence. I feel branded as a criminal,” he said.
“I consider this to be a completely unacceptable way of treating a loyal customer.”
A spokesman for HSBC said the bank could not discuss individual accounts.
The spokesman said: “I'm afraid account closures can be a difficult decision for the bank to take and for a customer to accept.
“As a bank committed to controlling and managing risk to the highest international standard in every country we operate in, we may have to take the difficult decision to close a customer's account where we do not feel that risk can be managed to those standards.”