Truro traders "not told about River Street closure"
TRURO traders are complaining they were not told their road would close during city-centre sewer works.
River Street has been shut down by South West Water (SWW) while it carries out a £3.2 million sewer replacement project expected to last ten months.
Mark Merrill, from Tremletts, said: "The knock-on effect is very noticeable, especially in the morning. Trade isn't great at the moment.
"We didn't know the works were going to be going ahead until a few weeks before – and didn't know River Street was going to be closed altogether.
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"Our morning trade's been hit hard," he said. "Congestion in the town is getting much worse.
"Not a lot's been done to help the situation. There are signs up saying 'Businesses open as usual' but this is confusing, because another sign says River Street is closed.
"I understand the works need to be done, but it's also tough times for everyone and it's becoming a nightmare."
Maureen O'Mara, from the County Café, said: "We normally have people pull up on the side of the road to pick up their breakfast, but this just isn't happening now because the street's closed.
"The works are driving people and trade away."
SWW confirmed last week that its sewer works were on schedule.
The project involves replacing the sewers in Frances Street, Kenwyn Street and Little Castle Street with bigger pipes, installing a new sewer in St Dominic Street to take surface water out of the network and working in Frances Street, Ferris Town and Edward Street.
An SWW spokesman said: "We made every effort to contact affected traders in Truro in person before our scheme began. All the businesses on River Street were visited by our dedicated customer liaison officer on August 21 and 22, who explained how River Street would be affected from September 2.
"If the business owner was unavailable, the liaison officer left his telephone number and a letter explaining the scheme."
A site office is now open at 2 Little Castle Street.