'I definitely learned a lot from them'
Following the retirement of the Human Resources Manager Louise was asked to step in and fill that role.
But, having had no formal training in managing people or human resources, Louise knew she would benefit from training in those specific areas.
Newquay Zoo was very supportive and after some research of her options Louise enrolled on the Truro & Penwith College SUCCESS short courses 'HR Quality & Performance'.
Louise believes that not only has she benefited from the excellent training but so has the business.
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She says: "I already knew the basics of HR but had no idea how much more was involved! I have learned about employee engagement, for example, which has proved very useful in my role at work in terms of staff motivation, retention and reducing absenteeism."
Louise is grateful to Truro College for what the SUCCESS course has done for her.
Louise adds: "I would recommend these courses to anyone who asked. I believe they would be particularly useful for those wanting to up-skill or who are moving roles to a management position. I definitely learned a lot from them."